This policy explains how to cancel or move a 46DC consulting booking and what you get back. It forms part of the Consulting Terms. 46DC consulting is provided by FourSix46 Global Ltd.
At a glance
- Cancel a call, session or kickoff call 24 hours or more before it starts: full refund.
- Cancel with less than 24 hours’ notice, or miss the call: no refund for an Intro Call or Strategy Session; for an audit or project kickoff we keep £149 (₹9,999) and refund the rest.
- Reschedule 24 hours or more before: free, as often as you need, using the link in your confirmation email.
- We cancel or move your call: full refund or a new time, your choice.
- Consumer cancelling within 14 days, before the service starts: full refund.
- Project deposit where work has started: refund of the deposit less the value of the work done.
- How and when: within 14 days, to the card or account you paid with, with no fees taken off.
If you are a consumer, these rules are in addition to your legal rights, not instead of them.
1. Calls and sessions (Intro Call and Strategy Session)
To cancel, use the cancel link in your confirmation email or email dinesh@46dc.com.
- If you cancel 24 hours or more before the start time, we refund the full amount.
- If you cancel with less than 24 hours’ notice, or have not joined within 10 minutes of the start time, the fee is not refunded. We keep that time for you and usually cannot fill it at short notice. If something genuinely unavoidable happened, tell us and we may offer one new time. If you are a consumer and you booked less than 14 days ago, your right to cancel in section 5 applies instead.
- The written action plan after a Strategy Session is part of the session. If the session has taken place but the plan is not delivered within 3 working days, tell us and we will send it or refund a fair part of the fee.
2. GEO/AEO Visibility Audit
- If you cancel 24 hours or more before the kickoff call, we refund the full amount.
- If you cancel with less than 24 hours’ notice, or miss the kickoff call, we keep £149 (₹9,999) and refund the rest.
- Once the kickoff call has taken place, audit work begins. If you cancel after that and before the report is delivered, we refund the fee less the value of the work done up to your cancellation, and we explain the calculation to you in writing.
- Once the report has been delivered, the fee is not refundable, unless the work was not carried out with reasonable care and skill. If you are a consumer cancelling within the 14-day period before the walkthrough call, we refund a fair proportion for the walkthrough. The walkthrough call can be rescheduled free of charge with 24 hours’ notice.
3. Projects (Brand Strategy, Venture Structure and proposals)
- Kickoff bookings: if you cancel 24 hours or more before the kickoff call, we refund the deposit in full. With less than 24 hours’ notice, or if you miss the kickoff call, we keep £149 (₹9,999) and refund the rest.
- Before work starts: if you cancel after accepting a proposal, or after the kickoff call but before we start the deliverables, we refund the deposit less the value of the kickoff call at our Strategy Session rate (£149 or ₹9,999).
- After work starts: we refund the deposit less the value of the work done, worked out on the proportion of the agreed scope delivered and any time already committed that we cannot reasonably reuse. We explain the calculation in writing. If the work done is worth more than the deposit, we invoice the difference. If you are a consumer cancelling within the 14-day period, we charge only for the service actually provided.
- The balance is only due on handover, so it is never paid in advance.
4. Rescheduling
- You can move any call free of charge up to 24 hours before it starts, using the reschedule link in your confirmation email. There is no limit on how often.
- With less than 24 hours’ notice, contact us. We will try to help but cannot promise a new time.
- If we need to move a call, we will offer you new times and you can choose a full refund instead.
5. Your 14-day right to cancel (consumers)
If you are buying as an individual for purposes wholly or mainly outside your trade, business, craft or profession, you have a legal right to cancel within 14 days of booking without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- If the service has not started when you cancel, you get a full refund.
- If you booked a call for a date within the 14 days, or asked us to start work within them, you confirmed when booking that you wanted us to start early. If you cancel before the service is complete, you pay a proportionate amount for what was provided before you told us, and we refund the rest.
- Once a service has been fully provided at your request within the 14 days, you no longer have the right to cancel it.
This right is in addition to the rest of this policy. It does not apply to business clients.
How to cancel
Email dinesh@46dc.com or write to us with a clear statement that you are cancelling. You only need to send it before the 14 days end. You can use this model form, but you do not have to:
To FourSix46 Global Ltd, 66 Paul Street, London EC2A 4NA, dinesh@46dc.com: I hereby give notice that I cancel my contract for the supply of the following service: [service]. Ordered on: [date]. Name: [your name]. Address: [your address]. Date: [today’s date].
6. If we cancel
If we have to cancel or cannot deliver what you paid for, you can choose a full refund or a new time. If we cannot deliver part of a service, we refund that part.
7. The Intro Call credit
If you book a paid service or project within 30 days of your Intro Call, the Intro Call fee is credited to you once: refunded to your card within 14 days after that later service has taken place, or deducted from a project’s balance invoice. If the later booking is cancelled before it takes place, no credit is due. The Intro Call itself is not refundable once it has taken place.
8. How refunds are paid
- Refunds go back to the card or account you paid with, within 14 days of your cancellation or of our agreeing the refund. We do not deduct any fees.
- Card refunds are processed through Stripe and usually appear within 5 to 10 working days, depending on your bank.
- If you paid in rupees (INR), we refund the rupee amount you paid. If you paid in pounds (GBP), we refund the pound amount. Any difference caused by your bank’s exchange rate or fees is outside our control.
- If you think a payment was taken in error, please contact us first. We can usually put it right faster than a card dispute.
9. Questions or disagreements
If you think a refund has not been handled fairly, email dinesh@46dc.com. We will acknowledge within 2 working days and aim to resolve it within 14 days. We do not currently use an alternative dispute resolution (ADR) scheme. If you are a consumer and we cannot agree, you can get free advice from Citizens Advice (0808 223 1133 in England and Wales), and your statutory rights are not affected.